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Contact Us

At Hotel Cartagena Plaza we have always thought that there was a way to improve the quality of our services and achieve excellent communication with our customers. You can send us your request below.

 

INQUIRIES: Inquiries related to our service.

COMPLAINT: When a problem arises from the performance of our service.

SUGERENCIA: Propuesta para incidir en el mejoramiento de la prestación de nuestro servicio

 

BEFORE SUBMITTING YOUR PQS, PLEASE NOTE THE FOLLOWING INFORMATION:

  • FAQ: follow this link https://www.hotelcartagenaplaza.co/faq to read our FAQ (frequently asked questions)

  • SERVICE SURVEY: If you wish rate our services and leave us your suggestions or opinions please follow this link  http://www.hotelcartagenaplaza.co/encuesta/lobi

  • CHAT: If you would like to speak to one of our managers, be aware of our opening hours, from 8 a.m. to 12 m. and from 2 p.m. to 6 p.m.

  • ?LINE ?EXPERIENCIAS PLAZA?:  If you are at the hotel and need immediate assistance, please dial our phone line "Experiencias Plaza" 111 from your room or write us on Whatsapp +57 314 5966939.

Contact us:
Cartagena de Indias D.T. y C. - Colombia
cartagenaplaza@hotelcartagenaplaza.co
Bocagrande Cra 1ra No 6-154
Bookings: (57(605) 651 7450 - (57) 313 510 3746 - (57) 310 790 9425 - (57) 322 722 8708
Customer Support WhatsApp: (57) 314 596 6939 - (57) 310 443 5992
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